在香港 Teammate 訂製水晶獎座或水晶紀念品，一般需要多久的做貨時間（Lead Time）？

標準的生產貨期通常為確認圖稿後的 14 至21 個工作天，(視乎款式，部份最快可以7天)。這包括了生產及品質檢查的時間。如果您有緊急活動或頒獎典禮需要配合，我們亦提供急單服務，請在下單前告知您的死線，我們會盡力配合安排特快出貨。

What is the standard production lead time for custom crystal trophies or souvenirs at Teammate HK?

The standard production time is typically 14 to 21 working days after artwork confirmation. This covers production, and quality inspection. If you have an urgent event or award ceremony, we also offer rush order services. Please inform us of your deadline before placing the order, and we will do our best to arrange expedited delivery.

Teammate 的水晶產品是用什麼材質製造的？如何確保品質？

我們主要選用高品質的 K9 光學水晶 (K9 Optical Crystal)。K9 水晶以其高折射率、高透明度及無氣泡雜質而聞名，是製作高端獎座的首選。每一件產品在出貨前都會經過嚴格的人手品質檢查，確保無刮痕、崩角，才送到客戶手上。

What material are Teammate's crystal products made of, and how do you ensure quality?

We primarily use high-quality K9 Optical Crystal. Known for its high refractive index, superior clarity, and absence of bubbles or impurities, K9 is the top choice for premium awards. Every item undergoes a strict manual quality inspection before delivery to ensure there are no scratches or chips.

水晶產品會隨時間變黃或褪色嗎？

優質的 K9 水晶不會變黃、褪色或霧化。這就是為什麼水晶比亞加力（Acrylic）更適合作為永久紀念品的原因。只要定期用乾淨的布擦拭灰塵，它能保持數十年的晶瑩剔透。

Will crystal products turn yellow or fade over time?

High-quality K9 crystal does not turn yellow, fade, or become cloudy. This is why crystal is superior to acrylic for permanent souvenirs. As long as you wipe off dust regularly with a clean cloth, it will remain sparkling clear for decades.

3D 內雕 (3D Laser Engraving) 的原理是什麼？為什麼它給人高科技的感覺？

3D 內雕是利用雷射光束在水晶內部打出成千上萬個微細爆裂點，而不損傷表面。圖像彷彿懸浮在水晶方塊中央，這種「摸不到但看得到」的視覺效果極具未來感與科技感，非常適合科技公司或創新獎項。

What is the principle of 3D Laser Engraving? Why does it feel high-tech?

3D Laser Engraving uses laser beams to create thousands of tiny micro-fractures inside the crystal without damaging the surface. The image appears to float in the center of the crystal block. This "visible but untouchable" visual effect is futuristic and high-tech, making it perfect for tech companies or innovation awards.

水晶獎座的「重量」在送禮心理學上有什麼作用？

人的心理會將物品的重量 (Weight) 與 重要性 (Importance) 連結。K9 水晶密度高，拿在手上份量十足。這種沉甸甸的感覺會讓獲獎者潛意識地覺得這份獎項「份量很重」，從而更加珍惜這份榮譽。

What role does the "weight" of a crystal trophy play in the psychology of gifting?

Human psychology links an object's Weight with its Importance. K9 crystal has high density and feels substantial in hand. This heavy feeling subconsciously makes the recipient feel that the award carries "significant weight," leading them to cherish the honor even more.