如果要將公司 Logo 或商標刻在水晶上，我需要提供什麼格式的檔案？

為了確保刻字或印刷的最清晰效果，請務必提供矢量檔案 (Vector File)，例如 AI (Adobe Illustrator) 或 CDR 格式。如果您只有 JPG 或 PNG 圖片，我們的設計團隊可能需要額外時間為您勾圖轉檔，這可能會影響生產進度。

What file format should I provide to engrave our company logo or trademark on the crystal?

To ensure the sharpest engraving or printing results, please strictly provide Vector Files, such as AI (Adobe Illustrator) or CDR formats. If you only have JPG or PNG images, our design team may need extra time to trace and convert the files, which could affect the production schedule.

我們可以先看效果圖才開始生產嗎？

當然可以。在確認訂單後，我們專業的設計團隊會根據您提供的文字和 Logo 製作電腦模擬圖 (Artwork Preview)。您需要核對名字拼寫、Logo 位置及排版，確認無誤簽署後，我們才會正式開始生產，避免出錯。

Can we see a preview of the design before production begins?

Absolutely. After the order is confirmed, our professional design team will create a computer simulation (Artwork Preview) based on your text and logo. You will need to verify the spelling, logo placement, and layout. We will only start mass production after your signed approval to avoid any errors.

你們提供送貨服務嗎？運送過程中水晶會容易爛嗎？

我們提供全港送貨服務（包括商業區及活動場地）。包裝方面，我們會使用專用的防震禮盒及氣泡紙加固，將破損風險降至最低。萬一在運送途中不幸損壞，請即時拍照聯絡我們，我們會安排更換。

Do you offer delivery services? Will the crystal break easily during transit?

We offer delivery services across Hong Kong (including commercial districts and event venues). For packaging, we use specialized shock-proof gift boxes and bubble wrap to minimize the risk of breakage. In the rare event of damage during transit, please contact us immediately with photos, and we will arrange a replacement.

3D 內雕 (3D Laser Engraving) 的原理是什麼？為什麼它給人高科技的感覺？

3D 內雕是利用雷射光束在水晶內部打出成千上萬個微細爆裂點，而不損傷表面。圖像彷彿懸浮在水晶方塊中央，這種「摸不到但看得到」的視覺效果極具未來感與科技感，非常適合科技公司或創新獎項。

What is the principle of 3D Laser Engraving? Why does it feel high-tech?

3D Laser Engraving uses laser beams to create thousands of tiny micro-fractures inside the crystal without damaging the surface. The image appears to float in the center of the crystal block. This "visible but untouchable" visual effect is futuristic and high-tech, making it perfect for tech companies or innovation awards.

水晶獎座的「重量」在送禮心理學上有什麼作用？

人的心理會將物品的重量 (Weight) 與 重要性 (Importance) 連結。K9 水晶密度高，拿在手上份量十足。這種沉甸甸的感覺會讓獲獎者潛意識地覺得這份獎項「份量很重」，從而更加珍惜這份榮譽。

What role does the "weight" of a crystal trophy play in the psychology of gifting?

Human psychology links an object's Weight with its Importance. K9 crystal has high density and feels substantial in hand. This heavy feeling subconsciously makes the recipient feel that the award carries "significant weight," leading them to cherish the honor even more.