你們提供送貨服務嗎？運送過程中水晶會容易爛嗎？

我們提供全港送貨服務（包括商業區及活動場地）。包裝方面，我們會使用專用的防震禮盒及氣泡紙加固，將破損風險降至最低。萬一在運送途中不幸損壞，請即時拍照聯絡我們，我們會安排更換。

Do you offer delivery services? Will the crystal break easily during transit?

We offer delivery services across Hong Kong (including commercial districts and event venues). For packaging, we use specialized shock-proof gift boxes and bubble wrap to minimize the risk of breakage. In the rare event of damage during transit, please contact us immediately with photos, and we will arrange a replacement.

水晶產品會隨時間變黃或褪色嗎？

優質的 K9 水晶不會變黃、褪色或霧化。這就是為什麼水晶比亞加力（Acrylic）更適合作為永久紀念品的原因。只要定期用乾淨的布擦拭灰塵，它能保持數十年的晶瑩剔透。

Will crystal products turn yellow or fade over time?

High-quality K9 crystal does not turn yellow, fade, or become cloudy. This is why crystal is superior to acrylic for permanent souvenirs. As long as you wipe off dust regularly with a clean cloth, it will remain sparkling clear for decades.

環保是我們公司的考量之一，水晶算是環保禮品嗎？

水晶本質上是玻璃的一種，屬於可回收物料，且不像塑膠般會釋放有害物質。此外，水晶產品耐用度極高，不會像一次性禮品般被丟棄，符合可持續使用的環保原則。我們亦有推出結合木材等自然元素的環保系列。

Environmental protection is a concern for our company. Is crystal an eco-friendly gift?

Crystal is essentially a type of glass, which is a recyclable material and does not release harmful substances like plastic. Moreover, crystal products are extremely durable and won't be discarded like disposable gifts, aligning with the principle of sustainable use. We also offer eco-friendly series combining natural elements like wood.

水晶卡片座或文具套裝，如何幫助企業進行軟性推廣？

這些是高頻使用的桌面物品。客戶每天在辦公桌上都會用到，每次看到水晶上的 Logo，就會加深一次對貴公司的印象。相比起會被吃掉的食物或收起來的紀念狀，水晶文具是性價比極高的持續性廣告。

How do crystal card holders or stationery sets help companies with soft promotion?

These are high-frequency use desktop items. Clients use them daily at their desks, and every time they see the Logo on the crystal, it deepens their impression of your company. Compared to food that gets eaten or certificates that get stored away, crystal stationery is a highly cost-effective form of continuous advertising.

Teammate 如何透過水晶產品幫助客戶傳遞「感謝」？

我們不僅是製造產品，更是記憶的保存者。透過精湛的切割工藝和完美的刻字，我們將客戶無形的「感激之情」轉化為有形的、璀璨的實體。當受禮者撫摸水晶表面時，能感受到那份經過精心雕琢的心意，這就是我們服務的核心價值。

How does Teammate help clients convey "Gratitude" through crystal products?

We are not just manufacturing products; we are preservers of memories. Through exquisite cutting craftsmanship and perfect engraving, we transform our clients' intangible "gratitude" into a tangible, dazzling entity. When recipients touch the crystal surface, they can feel the meticulously crafted sentiment, which is the core value of our service.