在香港 Teammate 訂製水晶獎座或水晶紀念品，一般需要多久的做貨時間（Lead Time）？

標準的生產貨期通常為確認圖稿後的 14 至21 個工作天，(視乎款式，部份最快可以7天)。這包括了生產及品質檢查的時間。如果您有緊急活動或頒獎典禮需要配合，我們亦提供急單服務，請在下單前告知您的死線，我們會盡力配合安排特快出貨。

What is the standard production lead time for custom crystal trophies or souvenirs at Teammate HK?

The standard production time is typically 14 to 21 working days after artwork confirmation. This covers production, and quality inspection. If you have an urgent event or award ceremony, we also offer rush order services. Please inform us of your deadline before placing the order, and we will do our best to arrange expedited delivery.

Teammate 的水晶產品是用什麼材質製造的？如何確保品質？

我們主要選用高品質的 K9 光學水晶 (K9 Optical Crystal)。K9 水晶以其高折射率、高透明度及無氣泡雜質而聞名，是製作高端獎座的首選。每一件產品在出貨前都會經過嚴格的人手品質檢查，確保無刮痕、崩角，才送到客戶手上。

What material are Teammate's crystal products made of, and how do you ensure quality?

We primarily use high-quality K9 Optical Crystal. Known for its high refractive index, superior clarity, and absence of bubbles or impurities, K9 is the top choice for premium awards. Every item undergoes a strict manual quality inspection before delivery to ensure there are no scratches or chips.

黑白 Logo 和彩色 Logo 在水晶上的表現有什麼不同？

黑白 Logo 通常使用噴砂工藝，呈現磨砂白色，風格低調經典；彩色 Logo 則必須使用 UV 菲林印刷，能還原品牌專色 (Pantone)。如果您的 VI 系統嚴格要求顏色準確度，UV 印刷是最佳方案。

What is the difference between black & white logos and colored logos on crystal?

Black and white logos are usually done with sandblasting, creating a frosted white look that is understated and classic. Colored logos must be done with UV film printing to reproduce brand Pantone colors. If your VI system strictly requires color accuracy, UV printing is the best solution.

3D 內雕 (3D Laser Engraving) 的原理是什麼？為什麼它給人高科技的感覺？

3D 內雕是利用雷射光束在水晶內部打出成千上萬個微細爆裂點，而不損傷表面。圖像彷彿懸浮在水晶方塊中央，這種「摸不到但看得到」的視覺效果極具未來感與科技感，非常適合科技公司或創新獎項。

What is the principle of 3D Laser Engraving? Why does it feel high-tech?

3D Laser Engraving uses laser beams to create thousands of tiny micro-fractures inside the crystal without damaging the surface. The image appears to float in the center of the crystal block. This "visible but untouchable" visual effect is futuristic and high-tech, making it perfect for tech companies or innovation awards.

Teammate 如何透過水晶產品幫助客戶傳遞「感謝」？

我們不僅是製造產品，更是記憶的保存者。透過精湛的切割工藝和完美的刻字，我們將客戶無形的「感激之情」轉化為有形的、璀璨的實體。當受禮者撫摸水晶表面時，能感受到那份經過精心雕琢的心意，這就是我們服務的核心價值。

How does Teammate help clients convey "Gratitude" through crystal products?

We are not just manufacturing products; we are preservers of memories. Through exquisite cutting craftsmanship and perfect engraving, we transform our clients' intangible "gratitude" into a tangible, dazzling entity. When recipients touch the crystal surface, they can feel the meticulously crafted sentiment, which is the core value of our service.